Will you donate balloons to my school?
While we do not donate balloons outright to schools, we do offer a school discount.
If your school would like balloon decorations for your homecoming, prom, graduation, etc. we give a discount in return for help in preparing and setting up the decorations. Contact us at: Sharon@CelebrationsBalloonCompany.com and type SCHOOL in the subject line. Please allow a 30 day lead time for all requests.
Will you donate balloons to my non-profit or charitable organization?
While we only donate balloon decor to a select few organizations, that we personally support, we do offer a limited number of discounts to charitable organizations and non-profits per year.
Please contact us at: Sharon@CelebrationsBalloonCompany.com and type NON PROFIT in the subject line. Please allow a 60 day lead time on all requests.
Do you offer delivery?
Yes, the minimum order for delivery is $50.00, unless you are a corporate or business client that has an ongoing delivery contract with our company. For more information regarding ongoing corporate/business delivery contracts please contact us at: Sharon@CelebrationsBalloonCompany.com
Delivery charges are based on driving time, both directions, based on our GPS.
How much do the digital design and mock-up services cost?
We will create a mock-up of three (3) designs in your color(s) and theme for $75.00. Additional mock-ups are $20.00 per design. This fee will be deducted from your order total if you choose to use our company for your balloon decorations. This fee is non-refundable.
If you want to utilize our digital design service, with the mock-up service, there is an additional $35.00 charge, which is also applied toward your balloon decoration order. This fee is non-refundable.
Do you charge a deposit?
We do not charge a deposit, but there is a non-refundable retainer fee equal to 50% of your order. We place the order for the balloons and materials needed for your balloon decoration project the same day that you place your order. Our vendors do not allow us to return orders for refunds, so in return we are not able to refund the retainer under any circumstances.
Your event is not placed on our calendar until the retainer is paid.
What if our event is outdoors and the weather does not permit the event to go forward?
All outdoor events are a risk. If you choose to use balloon decorations at your outdoor event, you assume all risk and responsibility. We are not responsible for decor failure due to wind, rain, sun, or any other weather related conditions. Safety is our number one priority, and we will not install decor that will place our staff, our clients, or the guests at risk of injury. There are no refunds given within 14 days of an event. If the decor has not been assembled, then we may issue a credit, minus the retainer, to be used at a date within 90 days of the original event date.
Do you have a contract?
Yes, we have a contract that defines all of the terms and conditions that apply to your event and the event venue.
Are you insured?
Yes, we carry a liability policy through State Farm.
Is there a minimum order for delivery?
Yes, the minimum order required for delivery is $50.00
Do you have a store front?
No, we only have a workshop that does not support will call or pick-ups. Over 95% of our business is conducted by email and phone.
Will you fill my balloons with helium?
No, helium supplies are volatile and we reserve our helium for our decor and bouquet clients.
Do you sell single, helium inflated balloons?
Yes, but the minimum number of single helium inflated balloons we will fill is 50.